I cannot book an account on debtor.
If you are unable to book an account on debtor, the ‘own account’ checkbox is ticket in the account settings. You can change this by clicking on the ‘maintenance account’ button. This can be found in the box account number or otherwise the icon below.
You can also check if the debtor number of the relation is filled in.
How do I close and reopen an account?
If the balance of the account in the screen ‘Maintenance bookings’ is €0,00, then the account can be closed. Click on the 
button to close the account.
Closing the account has the following consequences in VIPS:
1. There can no longer be booked on this account. If the guest is still checked in and there are still bookings coming in from an interface, nightaudit or cash register, these will be booked on a new account linked to the guest.
2. There can no longer be any changes to the account.
3. The account no longer appears on the overview of open accounts.
4. Account information such as addressing etc. can no longer be changed.
The account can still be reopened until the time of the day closure (nightaudit) or the closing of the period (in case of Event configurations). After the day or period closure, the account can no longer be adjusted. Any changes must then take place through the credit note functionality.
The guest ledger in my financial package is not correct.
Probably after the export to the accounting program, there is still a turnover booked or something changed. Run the export again, then it should be correct.
If this is not the case, please contact the helpdesk. We will gladly recieve the export file and a copy of the report with the correct guest ledger.
